Customer Service Officer - Remote Work

Job Description:

Amgen is seeking a motivated and customer-focused individual to join our team as a Customer Service Officer - Remote Work in San Antonio, Texas. As a part-time Associate Level employee, you will have the opportunity to work remotely and provide excellent customer service to our clients.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Provide product information and assistance to customers - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate channels - Continuously seek opportunities for innovation and improvement in customer service processes

Requirements: - Minimum of 2 years of experience in customer service or a related field - Confident and energetic personality traits - Strong communication skills and the ability to build rapport with customers - Experience with people management and conflict resolution a plus - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work part-time hours on a flexible schedule - Bachelor's degree in a related field preferred

Benefits: - Free food provided during work hours - Disability insurance coverage - Life insurance policy - Opportunities for professional development and advancement within the company

Working Environment: At Amgen, we pride ourselves on creating a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As a remote Customer Service Officer, you will have the flexibility to work from any location while still being an integral part of our team.

Equal Opportunity Statement: Amgen is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply for our open positions.

Deadline to Apply: June 23, 2024

Join our team at Amgen and help us deliver exceptional customer service while enjoying the benefits of a supportive and inclusive work environment. Apply now to become our next Customer Service Officer - Remote Work in San Antonio, Texas!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.