Customer Service Representative - Remote Work

Job Description:

Sempra Energy is seeking a motivated and resourceful Customer Service Representative to join our team on a part-time basis, working remotely from Denver, Colorado. As an Associate Level position, we require a minimum of 3 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Process orders, refunds, and exchanges - Resolve customer complaints and issues with a high level of empathy and understanding - Assist customers in navigating our products and services - Collaborate with other team members to ensure seamless customer experience - Maintain accurate and up-to-date records of customer interactions - Meet and exceed customer satisfaction goals - Stay up-to-date on product knowledge and industry trends

Requirements: - High school diploma or equivalent - 3+ years of experience in customer service - Resourceful and motivated individual with a positive attitude - Strong leadership and time management skills - Excellent communication and problem-solving abilities - Ability to work independently and in a team setting - Proficiency in Microsoft Office and CRM software - Availability to work part-time hours in a remote setting

Benefits: - Vision insurance - Disability insurance - Employee discounts - Opportunities for career growth and development - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: July 8, 2024

If you meet the requirements and are looking for a fulfilling customer service position with a leading energy company, we encourage you to apply for our Customer Service Representative role. Join our team and help us deliver exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.