Customer Service Specialist - Remote Work

Energy Transfer Equity is seeking a part-time Customer Service Specialist to join our team in Jacksonville, Florida. This position will be remote, offering the flexibility to work from the comfort of your own home. As an Associate Level Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients while upholding the values and reputation of our company.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner 2. Assist customers with product information, pricing, and order processing 3. Resolve customer complaints and issues in a calm and efficient manner 4. Maintain accurate records of customer interactions and transactions 5. Collaborate with other departments to ensure customer satisfaction 6. Stay up-to-date on product knowledge and company policies 7. Identify opportunities for process improvement and provide feedback to management

Requirements: 1. 4 years of experience in customer service or a related field 2. Reliable and independent personality traits 3. Excellent communication and interpersonal skills 4. Strong planning and organizational skills 5. Ability to think creatively and innovate solutions 6. Proficiency in Microsoft Office and CRM software 7. High school diploma or equivalent

Benefits: 1. Parental leave for new parents 2. Travel opportunities for top performers 3. Paid overtime for hours worked beyond the part-time schedule

Working Environment: At Energy Transfer Equity, we provide opportunities for unlimited personal and professional growth. We encourage our employees to take ownership of their work and strive for excellence in everything they do. Our team is supportive, collaborative, and dedicated to delivering the best possible service to our customers.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Energy Transfer Equity is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.