Customer Success Manager - Remote Work

Job Description:

Thermo Fisher Scientific is seeking a dedicated and independent Customer Success Manager to join our team on a part-time basis, working remotely from Houston, Texas, US. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers by building strong relationships, understanding their needs, and providing solutions to help them achieve their goals.

Responsibilities: - Serve as the main point of contact for customers, addressing their questions, concerns, and feedback in a timely and professional manner - Develop and maintain strong relationships with customers to drive retention and growth - Work closely with sales and product teams to ensure customer needs are met and exceeded - Identify opportunities for upselling and cross-selling products and services to customers - Collaborate with internal teams to resolve customer issues and ensure a positive customer experience - Provide training and support to customers on using our products and services effectively - Analyze customer data and feedback to identify trends and areas for improvement

Requirements: - Bachelor's degree in business, marketing, or a related field - 5 years of experience in customer success or related role - Strong problem-solving and adaptability skills - Excellent communication and interpersonal skills - Ability to work independently and manage multiple priorities - Proficiency in Microsoft Office Suite and CRM software - Experience working remotely is a plus

Personality Traits: - Dedicated - Independent

Soft Skills: - Problem-solving - Adaptability

Benefits: - Disability insurance - Joining Bonus - Parental leave

Working Environment: At Thermo Fisher Scientific, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning to drive success for our customers and company.

Deadline to apply: June 25, 2024

Equal Opportunity Statement: Thermo Fisher Scientific is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.