Customer Success Manager - Remote Work

Job Description:

Zoom Video Communications is looking for a dynamic and experienced Customer Success Manager to join our team on a part-time basis, working remotely from Houston, Texas, US. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction with our products and services.

Responsibilities: - Drive customer adoption and success by understanding their needs and helping them achieve their goals through our platform - Serve as the main point of contact for customers, providing support and guidance throughout their journey with Zoom - Conduct regular check-ins and reviews with clients to assess their progress, address any issues, and identify opportunities for growth - Collaborate with internal teams to advocate for customer needs and contribute to product development and improvement - Monitor key performance metrics and KPIs to track customer satisfaction and retention rates - Provide training and best practices to customers to maximize their use of the platform and ensure a positive experience - Proactively identify and address potential challenges or roadblocks to customer success - Stay up-to-date on industry trends and market developments to better serve our customers

Requirements: - Bachelor's degree in Business, Marketing, Communications, or related field - Minimum of 8 years of experience in customer success, account management, or related roles - Proven track record of building and maintaining strong relationships with clients - Excellent communication and presentation skills - Strong project management and research skills - High level of resilience and adaptability in a fast-paced and ever-changing environment - Ability to work independently and remotely, while still being an active and engaged team member - Experience with CRM software and data analysis tools is a plus

Benefits: - Free accommodation during business travel - Company-provided equipment to support remote work - Disability insurance coverage

Working Environment: At Zoom Video Communications, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a supportive and inclusive culture that encourages collaboration, creativity, and personal growth.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Zoom Video Communications is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.