Customer Success Specialist - Remote Work

Newell Brands is currently seeking a part-time Customer Success Specialist to join our team in San Jose, California. This position offers remote work opportunities and is ideal for entry-level candidates with at least 1 year of experience. The successful candidate will possess strong independent and resourceful personality traits, as well as excellent teamwork and planning skills.

Responsibilities: - Serve as the main point of contact for customers, providing solutions to their inquiries and issues - Build and maintain strong relationships with customers to ensure retention and satisfaction - Proactively identify opportunities to improve customer experience and drive engagement - Collaborate with internal teams to escalate and resolve customer issues in a timely manner - Track and analyze customer data to identify trends and opportunities for improvement - Assist in the development of customer success strategies and initiatives

Requirements: - Bachelor's degree or equivalent experience - 1+ years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficiency in Microsoft Office and customer relationship management software - Ability to thrive in an energetic and rapidly evolving work setting - Independent and resourceful with a strong sense of accountability

Benefits: - Disability insurance - Employee discounts - Training & professional development opportunities

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 6, 2024

If you meet the above requirements and are looking for a rewarding opportunity to grow your career in customer success, we encourage you to apply for the Customer Success Specialist position with Newell Brands. Join us in our mission to deliver exceptional customer service and drive success for both our customers and our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.