Customer Success Specialist - Remote Work

Job Description:

Emerson Electric is seeking a talented and passionate Customer Success Specialist to join our team on a part-time remote basis. As an Associate level role, the ideal candidate will have at least 4 years of experience in customer success or a related field.

Responsibilities: - Build strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customers, addressing any concerns or questions in a timely and professional manner - Collaborate with cross-functional teams to deliver exceptional customer experiences and support - Develop and implement strategies to increase customer retention and loyalty - Analyze customer feedback to identify areas for improvement and implement solutions - Provide product demonstrations and training to customers as needed - Monitor customer usage and engagement to identify upsell and cross-sell opportunities - Maintain accurate records of customer interactions and feedback in CRM system

Requirements: - Bachelor's degree in Business, Marketing, Communications, or related field - 4+ years of experience in customer success or a similar role - Strong communication and interpersonal skills - Passion for helping customers achieve their goals and solve their problems - Resourceful and proactive in finding solutions to customer issues - Persuasion and negotiation skills - Emotional intelligence to empathize with customers and build rapport - Ability to work independently and manage time effectively - Familiarity with CRM software and Microsoft Office Suite

Benefits: - Medical coverage - Parental leave - Joining Bonus

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 9, 2024

If you meet the requirements and are excited about the opportunity to work remotely as a Customer Success Specialist for Emerson Electric, apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.