Customer Support Associate - Remote Work

Job Description:

SoFi is seeking a part-time Customer Support Associate to join our team in Houston, Texas. This position will be remote, allowing you to work from the comfort of your own home. As an Associate Level Customer Support Associate, you will be responsible for providing top-notch customer service to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account-related questions, troubleshooting technical issues, and providing product information - Collect and analyze customer feedback to identify trends and areas for improvement - Collaborate with other teams within the company to resolve customer issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies

Requirements: - 4 years of experience in customer service or a related field - Adaptable and motivated personality traits - Strong decision-making and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Company-provided equipment for remote work - Parental leave for new parents - Free accommodation for company retreats and events

Working Environment: At SoFi, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our team members to drive success and growth.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: SoFi is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.