Customer Support Manager - Remote Work

Job Description:

Verizon is seeking a highly experienced Customer Support Manager to join our team in a remote work position based in Seattle, Washington. As a Mid-to-Senior Level professional with at least 6 years of experience in customer support management, you will be responsible for leading a team of customer support representatives to ensure exceptional customer service and satisfaction.

Responsibilities: - Manage and oversee a team of customer support representatives, providing guidance, training, and support as needed. - Develop and implement customer support strategies to enhance overall customer satisfaction. - Monitor customer interactions and feedback to identify areas for improvement and implement necessary changes. - Collaborate with cross-functional teams to address customer issues and ensure timely resolution. - Analyze customer support data and trends to make informed decisions and improve processes. - Communicate with customers through various channels, including phone, email, and chat, to address inquiries and concerns. - Foster a positive and inclusive working environment focused on exceeding customer expectations and delivering delight.

Requirements: - Bachelor's degree in Business Administration, Communication, or related field. - At least 6 years of experience in customer support management. - Strong leadership skills and ability to motivate teams to achieve common goals. - Excellent communication and interpersonal skills. - Adaptable and able to thrive in a fast-paced and dynamic environment. - Highly motivated and results-driven. - Proficient in planning and executing customer support strategies. - Experience with presentation and public speaking.

Benefits: - Visa sponsorship for eligible candidates. - Medical coverage. - Paid Time Off (PTO).

Equal Opportunity Statement: Verizon is an equal opportunity employer and we value diversity in our workforce. We encourage all qualified individuals to apply for our open positions, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

**Deadline to apply: July 3, 2024**

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.