Customer Support Officer - Remote Work

Job Description:

We are looking for a Customer Support Officer to join our team at Office Depot, working remotely from San Jose, California. As a part-time position at the Associate Level, you will be responsible for providing excellent customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner - Assist customers with product information, orders, and returns - Resolve customer complaints and issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and escalate priority issues to the appropriate channels - Continuously improve customer service processes and procedures

Requirements: - 2 years of experience in customer support or a related field - Resourceful and adaptable personality traits - Strong persuasion and critical thinking skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Vision insurance - Life insurance - Gym membership - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Office Depot is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 23, 2024

If you meet the requirements and are passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity with Office Depot.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.