Customer Support Specialist - Remote Work

Job Description:

American Family Insurance Group is seeking a passionate and driven Customer Support Specialist to join our team on a remote part-time basis. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients in the Chicago, Illinois area.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, pricing, and support to customers - Assist customers with policy inquiries, claims, and any other insurance-related questions - Resolve customer issues and complaints efficiently and effectively - Collaborate with internal teams to escalate and resolve complex customer concerns - Document all customer interactions and maintain accurate records in our CRM system - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet and exceed customer satisfaction goals and metrics set by the company

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong emotional intelligence and ability to empathize with customers - Excellent analytical skills to quickly assess customer needs and provide solutions - Ability to work independently in a remote setting - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and CRM software - Must exhibit a high level of professionalism and attention to detail - Must be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Relocation allowance for eligible candidates - Free accommodation for remote workers - Parental leave for eligible employees

Working Environment: At American Family Insurance Group, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where every team member is valued and supported.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.