Live Chat Associate - Remote Work

Job Description:

Ford is seeking a motivated and energetic Live Chat Associate to join our team in a remote work position based in Charlotte, North Carolina. As a Live Chat Associate, you will be responsible for providing excellent customer service and support through online chat channels. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Engage with customers through online chat to answer their inquiries, provide product information, and assist with any issues or concerns. 2. Resolve customer complaints or escalations in a timely and professional manner. 3. Utilize problem-solving skills to address customer needs and provide solutions effectively. 4. Maintain a high level of product knowledge to accurately assist customers and promote Ford products and services. 5. Collaborate with other team members to ensure consistent and high-quality customer service. 6. Adapt to changing priorities and customer demands in a fast-paced environment. 7. Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates.

Requirements: 1. Energetic and dedicated individual with a passion for customer service. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and adaptability to changing situations. 4. Ability to work independently with minimal supervision. 5. Proficiency in using live chat platforms and other customer service tools. 6. Must have a reliable internet connection and a quiet work environment for remote work. 7. Previous experience in customer service or a related field is preferred.

Benefits: 1. Profit sharing opportunities. 2. Medical coverage for eligible employees. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Ford, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration among our team members to drive success and growth.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Ford is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.