Live Chat Manager - Remote Work

Job Description:

Navient is seeking a part-time Live Chat Manager to join our dynamic team working remotely from Washington, D.C. The ideal candidate will have a minimum of 6 years of experience in a similar role, with a mid-to-senior level of seniority.

Responsibilities: - Manage the live chat platform, ensuring all customer inquiries are handled efficiently and effectively - Train and supervise a team of live chat agents to deliver exceptional customer service - Develop and implement strategies to increase customer engagement through live chat - Monitor chat conversations and provide feedback to agents for improvement - Analyze chat data and metrics to identify trends and make data-driven decisions - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in live chat management - Handle escalated customer issues and complaints with professionalism and empathy

Requirements: - 6+ years of experience in live chat management or a related field - Hardworking and independent with a strong work ethic - Strong teamwork and decision-making skills - Excellent communication and interpersonal skills - Proven track record of meeting and exceeding customer service goals - Experience working in a remote environment - Ability to multitask and prioritize in a fast-paced work environment - Bachelor's degree in a relevant field (preferred) - Knowledge of live chat platforms and CRM systems

Benefits: - Free food - Joining Bonus - Gym membership - Embrace a culture that challenges norms and encourages bold thinking

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Navient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.