Number of Applicants
:000+
Agency : Teachers' Retirement System of the State of Illinois
Closing Date/Time: 07/19/2024
Salary: $25,679 - $32,869 Annually
Job Type: Hourly
County: Sangamon
Number of Vacancies: 4
**************** A RESUME IS REQUIRED FOR THIS JOB POSTING ****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.
Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits. The incumbent is expected to accurately respond to a large volume of inquiries while maintaining quality service. In addition, the incumbent is required to maintain basic knowledge of the Illinois Retirement Systems Reciprocal Act and calculate reciprocal retirement benefit estimates for at least one reciprocal system.
The incumbent will respond to telephone inquiries regarding technical questions concerning eligibility, retirement, survivor and disability benefits, Web access, Social Security issues, pension stability and insurance benefits. In addition, this position conducts personalized retirement interviews; makes address changes and documents records that need research. The incumbent must provide accurate information to TRS contributing members, annuitants and staff regarding provisions of the Illinois Pension Code and the Illinois Retirement Systems Reciprocal Act. In addition, the incumbent is required to maintain an understanding and the ability to explain various statements produced by TRS, Central Management Services or the Illinois Comptroller’s Office. A comprehensive knowledge of the benefits available through the Teachers' Retirement Insurance Program (TRIP) and the State of Illinois group insurance plan is required. The incumbent must maintain a working knowledge of the various TRS forms used for processing benefits (BD’s, retirement applications, optional service forms, refund applications, single-sum applications and health insurance forms).
The incumbent is required to provide courteous, accurate, and prompt service, and present a professional and positive image of the System when interacting with members, co-workers and external contacts.
Work Hours: 11:30am - 4:30pm Mon - Thurs
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397
Agency Contact: [[recruiterEmail]]
Posting Group: Office & Administrative Support
TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
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