Pool And Facilities Customer Service Associate - Part-Time

We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!

Job Description

You will work at The Beach Club Residences , luxurious lakeside apartments located near Uptown Minneapolis. Check it out here: 

The Customer Service Associate provides customer service through interaction with residents while ensuring the pool and fitness facility remains clean and organized. 

Essential Duties: 

• Perform opening/closing procedures of the fitness facility and the pool. 
• Ensure pool areas and locker rooms are tidy and organized. 
• Maintain the cleanliness of the pool including adjusting the chemicals. 
• Track the number of residents and guests entering the pool area to comply with safety regulations.
• Ensure the fitness facility remains clean and organized; organize dumbbells, weight plates, and bars. 
• Disinfect and clean equipment routinely throughout the shift.
• Inspect facility for required maintenance and create service requests as needed. 
• Enforce rules and regulations of facility while being customer service driven. 
• Knowledge of exercise equipment allowing for answering questions related to how to use equipment.
• Greet residents at the front desk one day per week and assist with concierge services including directing residents to the appropriate team member. 
• Willing to assist with additional customer service situations such as packages, deliveries, resident move-ins, move outs, etc.
• Assist with coordination of resident events, if any.
• Perform follow up with residents as necessary.

Anticipated schedule will be as follows:

• Friday: 8:00am-4:30pm (Pool and Fitness Facilities)
• Saturday: 7:00am-3:30pm (Pool and Fitness Facilities)
• Sunday: 8:00am-4:30pm (Front Desk)

Qualifications

• High school education or equivalent
• Positive team attitude
• Ability to provide exceptional customer service to current residents in a friendly and professional manner
• Knowledge or experience of pool maintenance including CPO Certification preferred but not required
• Knowledge of exercise equipment and general fitness facility protocols preferred but not required
• Must be able to lift and carry 40 lbs. for short distances
• Maintain professional appearance and wear designated uniforms/conform to dress code

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Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $18.00 – $21.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including 5 vacation days, holidays, sick time.
• 401(K) and Employee Stock Purchase Plans.
• Consumer discounts on various products and services.
• Opportunities for professional development and career growth.

Candidates extended an offer will be required to undergo a four panel drug screening that  excludes marijuana testing.