Remote Account Support Manager

Genesis Healthcare is seeking a Remote Account Support Manager to join our team in San Antonio, Texas. This part-time position requires a minimum of 5 years of experience in a similar role and is ideal for an Associate Level professional looking to further their career in the healthcare industry.

The Remote Account Support Manager will be responsible for managing client accounts remotely, providing support and assistance to ensure client satisfaction and retention. Key responsibilities include:

- Communicating with clients via phone, email, and video conferencing to understand their needs and provide timely solutions - Developing and maintaining strong relationships with clients to promote long-term partnerships - Collaborating with internal teams to address client issues and escalate as necessary - Monitoring account performance and providing regular updates to management - Conducting strategic planning to identify growth opportunities and improve client satisfaction - Analyzing data and trends to make informed recommendations for account management strategies - Acting as a liaison between clients and internal departments to ensure seamless communication and coordination

The ideal candidate for this role should be motivated, energetic, and possess strong critical thinking and strategic planning skills. They should have excellent communication and relationship-building abilities, as well as a passion for delivering exceptional customer service.

In addition to the required experience and skills, the Remote Account Support Manager should uphold high standards of excellence and be committed to continuous improvement in all endeavors.

Genesis Healthcare offers a competitive benefits package, including medical coverage, profit sharing, and vision insurance. Our working environment is one where we strive for excellence and support each other in achieving our goals.

Deadline to apply for this position is July 14, 2024. Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.