Account Support Manager - Work from home

Job Description:

We are seeking a highly motivated and experienced Account Support Manager to join our team at Fannie Mae. This is a part-time, work-from-home position based in Chicago, Illinois. The Account Support Manager will be responsible for providing exceptional customer support and managing client accounts with a focus on driving business growth.

Responsibilities: - Serve as the main point of contact for assigned clients, building strong relationships and understanding their needs and goals - Monitor client accounts to ensure they are meeting their targets and making necessary adjustments to optimize performance - Collaborate with internal teams to develop strategies to increase client satisfaction and retention - Provide ongoing support and guidance to clients, assisting with any issues or inquiries that arise - Conduct research to identify new business opportunities and stay up-to-date on industry trends - Prepare regular reports on account performance and present findings to senior management

Requirements: - At least 5 years of experience in a customer-facing role, preferably in account management or client services - Strong organizational skills with the ability to manage multiple clients and priorities simultaneously - Excellent communication skills, both written and verbal - Proven track record of meeting and exceeding sales targets - Reliable and driven with a passion for delivering exceptional customer service - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Personality Traits: - Reliable: We are looking for someone who can be counted on to consistently deliver high-quality work and meet deadlines - Driven: The ideal candidate will be ambitious and motivated to succeed, with a strong desire to grow their career

Soft Skills: - Research: The ability to gather and analyze information to make informed decisions - Cooperation: Willingness to work collaboratively with team members and clients to achieve common goals

Benefits: - Vision insurance - Paid Time Off (PTO) - Joining Bonus

Working Environment: At Fannie Mae, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a positive and supportive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: July 6, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Account Support Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.