Remote Account Support Representative

Job Description:

We are looking for a Remote Account Support Representative to join our team at Adobe in New York City, New York. This part-time position is ideal for individuals at the associate level with at least 3 years of experience in account support or customer service.

Responsibilities: - Provide remote support to clients, assisting them with account-related inquiries, troubleshooting issues, and providing solutions to both technical and non-technical problems. - Collaborate with the sales team to ensure client satisfaction and retention. - Utilize strategic planning skills to identify opportunities for account growth and upselling. - Deliver presentations to clients on product updates, new features, and best practices. - Communicate effectively with clients via phone, email, and online chat to address their needs in a timely and professional manner. - Maintain accurate records of client interactions and account activity in our CRM system.

Requirements: - Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities. - Resourcefulness: Strong problem-solving skills and the ability to think creatively to find solutions. - Strategic Planning: Experience in developing and implementing strategic plans to achieve business goals. - Presentation Skills: Confidence in delivering engaging and informative presentations to clients. - Excellent communication skills, both written and verbal. - Customer-focused mindset with a passion for delivering exceptional service. - Proven track record of meeting and exceeding performance goals. - Proficiency in CRM software and Microsoft Office suite.

Benefits: - Disability insurance - Free accommodation during business trips - Remote work flexibility

Working Environment: At Adobe, we support our employees in their personal and professional development, offering resources for growth and success. Our team values collaboration, innovation, and creativity.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Adobe is an equal opportunity employer and welcomes all qualified individuals to apply for this position, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.