Account Support Representative

Job Description:

As an Account Support Representative at salesforce.com in Seattle, Washington, your primary responsibility will be to provide exceptional support to our clients and assist them with any account-related issues they may encounter. You will be responsible for building and maintaining strong relationships with clients, addressing inquiries and concerns, and ensuring that all their needs are met in a timely and effective manner.

Responsibilities: - Serve as the main point of contact for clients, addressing their questions and concerns promptly and professionally - Assist clients with account setups, troubleshooting, and resolving any technical issues they may encounter - Proactively reach out to clients to ensure their satisfaction with our services and address any potential issues before they escalate - Collaborate with internal teams to escalate and resolve complex client issues - Communicate effectively with clients through various channels, including phone, email, and chat - Maintain accurate records of client interactions and ensure all information is up to date in our database

Requirements: - 4 years of experience in a similar customer-facing role - Reliable and dedicated personality traits - Strong leadership skills and the ability to think creatively to solve problems - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Company transportation - Disability insurance - Employee discounts

Working Environment: At salesforce.com, we thrive in a culture that embraces change and responds resiliently to challenges. We value diversity and inclusion, and foster an environment where all employees can grow and succeed.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: salesforce.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.