Account Support Specialist

Job Description:

Sears Holdings is seeking a highly motivated and detail-oriented Account Support Specialist to join our team in San Jose, California. As an Associate Level position, the Account Support Specialist will play a crucial role in supporting the sales and account management team in day-to-day operations and customer service.

Responsibilities: - Provide exceptional customer service to clients and customers - Assist in managing and monitoring client accounts - Coordinate with internal teams to ensure timely delivery of products and services - Handle inquiries, issues, and escalations from clients and customers - Prepare reports and analysis for account managers - Assist in developing and implementing strategies to improve customer retention and satisfaction - Collaborate with cross-functional teams to drive business growth and achieve targets

Requirements: - 4 years of experience in a similar role - Driven and hardworking personality traits - Strong communication and problem-solving skills - Ability to work in a fast-paced environment and multitask effectively - Innovative and creative thinking skills - Proficiency in Microsoft Office Suite, particularly Excel - Prior experience in customer service or account management is a plus

Benefits: - Medical coverage - Gym membership - Travel opportunities

Working Environment: At Sears Holdings, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to creating a positive and collaborative work environment where employees can thrive and grow.

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.