Call Center Assistant

Job Description:

News Corp. is seeking a dedicated and adaptable Call Center Assistant to join our team in Austin, Texas. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or call center environment. This is a part-time position that offers the opportunity to work in a dynamic and fast-paced environment.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about our products and services - Resolve customer complaints and issues in a timely and effective manner - Handle customer billing and account inquiries - Update customer records and maintain accurate information in the database - Assist with other administrative tasks as needed

Requirements: - 4+ years of experience in a customer service or call center role - Excellent communication and interpersonal skills - Strong problem-solving abilities and adaptability - Ability to work independently and as part of a team - Proficiency in using CRM software and other call center tools - High school diploma or equivalent

Personality Traits: - Dedicated to providing excellent customer service - Adaptable to changing priorities and responsibilities

Soft Skills: - Strong problem-solving skills - Adaptability to changing situations

Benefits: - Free accommodation - Free food - Vision insurance

Working Environment: At News Corp., we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Call Center Assistant, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: News Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.