Call Center Assistant

Job Description:

Bristol Myers Squibb is seeking a part-time Call Center Assistant to join our team in Fort Worth, Texas. The Call Center Assistant will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting with various administrative tasks.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Make outbound calls to follow up on customer requests or provide additional information. 3. Navigate and update customer information in the company database. 4. Assist with scheduling appointments and directing calls to the appropriate departments. 5. Collaborate with team members to ensure a seamless and efficient customer experience. 6. Perform general administrative duties such as filing, data entry, and organizing files.

Requirements: 1. Minimum of 1 year of experience in a customer service or call center role. 2. Strong communication skills and the ability to multitask effectively. 3. Adaptability and dedication to providing top-notch customer service. 4. Critical thinking skills and the ability to problem solve in a fast-paced environment. 5. Willingness to work as part of a team and contribute to a positive work culture.

Benefits: 1. Free accommodation for out-of-town employees. 2. Visa sponsorship for eligible candidates. 3. Opportunities for training and professional development.

Working Environment: At Bristol Myers Squibb, we foster transparency and open dialogue for effective communication at all levels. We prioritize teamwork and collaboration to achieve our goals and provide exceptional service to our customers.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Bristol Myers Squibb is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.