Call Center Assistant

Job Description:

Sears Holdings is seeking a detail-oriented and motivated Call Center Assistant to join our team in Indianapolis, Indiana. This part-time entry-level position is perfect for individuals who are driven and resourceful, with a passion for providing excellent customer service.

Responsibilities: 1. Answer incoming calls from customers and assist with inquiries, issues, and product orders. 2. Provide information about products, services, and promotions to customers. 3. Maintain accurate records of customer interactions and transactions. 4. Follow up with customers to ensure satisfaction and resolve any issues. 5. Work collaboratively with team members to achieve department goals. 6. Assist with administrative tasks as needed.

Requirements: 1. Excellent communication skills and a polite, professional phone manner. 2. Strong problem-solving abilities and a customer-focused mindset. 3. Ability to work independently and as part of a team. 4. Basic computer skills and proficiency in Microsoft Office. 5. Leadership skills to help guide and mentor junior team members. 6. Strong analytical skills to assess customer needs and recommend solutions.

Benefits: - Disability insurance - Free accommodation for out-of-town employees - Remote work flexibility

Working Environment: Join our dynamic team at Sears Holdings and unleash your creativity in a setting that celebrates and nurtures innovation. We value collaboration and encourage our employees to share their ideas and contribute to the success of the company.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.