Remote Call Center Associate

Job Description:

Xerox is seeking a Remote Call Center Associate to join our team in Fort Worth, Texas. As a part-time Associate Level position, the Remote Call Center Associate will be responsible for handling incoming and outgoing calls in a professional manner, providing excellent customer service, and resolving customer inquiries and issues efficiently.

Responsibilities: - Answering incoming calls and emails from customers and providing assistance with inquiries or issues - Making outbound calls to follow up with customers or provide additional information - Documenting all interactions with customers accurately in the company database - Resolving customer complaints or escalating to the appropriate department when necessary - Meeting or exceeding performance metrics and goals set by the company - Participating in ongoing training and professional development to improve skills and knowledge - Adhering to company policies and procedures at all times - Ensuring customer satisfaction with every interaction

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Strong communication skills and ability to interact with customers in a professional manner - Adaptability to changing situations and ability to think critically to solve problems - Driven mindset with a focus on delivering excellent customer service - Ability to work remotely and maintain a productive work environment - High school diploma or equivalent required, some college education preferred - Proficient in Microsoft Office suite and experience with customer service software

Benefits: - Dental insurance - Remote work flexibility - Training and professional development opportunities

Working Environment: At Xerox, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and excellence in all aspects of our work.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.