Call Center Manager

Job Description:

Pfizer is seeking a part-time Call Center Manager to join our team in San Jose, California. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, including managing a team of customer service representatives and ensuring that customer inquiries are addressed in a timely and professional manner.

Responsibilities: - Manage a team of customer service representatives, providing coaching and feedback as needed - Monitor call center performance metrics and make strategic decisions to optimize efficiency and customer satisfaction - Develop and implement training programs to ensure that customer service representatives are well-equipped to handle customer inquiries - Collaborate with other departments to resolve customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices to continually improve call center operations

Requirements: - 5 years of experience in a call center or customer service management role - Resourceful and dedicated personality traits - Strong analytical skills and adaptability - Excellent communication and leadership skills - Proven track record of driving positive customer outcomes - Experience with call center software and technology

Benefits: - Retirement plan - Company-provided equipment - Free accommodation for part-time employees

Working Environment: At Pfizer, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning. As a Call Center Manager, you will have the opportunity to lead a dynamic team and make a real impact on the customer experience.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Pfizer is an equal opportunity employer and is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.