Call Center Manager - Work from home

Job Description:

Unum Group is currently seeking a motivated and experienced Call Center Manager to work from home in Charlotte, North Carolina. This part-time Associate Level position requires a minimum of 5 years of experience in a call center environment. As a Call Center Manager, you will be responsible for overseeing a team of remote call center representatives and ensuring high levels of customer service and productivity.

Responsibilities: 1. Manage a team of remote call center representatives, including training, coaching, and performance evaluations. 2. Develop and implement strategies to improve call center efficiency and effectiveness. 3. Monitor call center metrics and analyze data to identify areas for improvement. 4. Handle escalated customer inquiries and complaints in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Maintain a positive and supportive work environment for call center representatives. 7. Implement and enforce company policies and procedures related to call center operations.

Requirements: 1. 5 years of experience in a call center environment. 2. Strong leadership and communication skills. 3. Adaptable and resourceful personality traits. 4. Cooperation and persuasion soft skills. 5. Proficiency in Microsoft Office and call center software. 6. Ability to work independently and manage remote teams effectively.

Benefits: 1. Joining Bonus 2. Paid sick leave 3. Retirement plan

Working Environment: Join Unum Group and achieve success in a high-energy workplace focused on delivering impactful results. As a Call Center Manager, you will have the opportunity to make a positive impact on our customers and drive continuous improvement within the call center team.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Unum Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.