Call Center Manager - Work from home

Job Description:

Synnex is seeking a motivated and independent Call Center Manager to work from home in Indianapolis, Indiana. As a Mid-to-Senior Level professional with at least 6 years of experience in a call center environment, you will be responsible for overseeing a team of remote customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of remote customer service representatives, providing support and guidance as needed - Develop and implement call center policies and procedures to optimize efficiency and effectiveness - Monitor call center performance metrics and provide regular feedback to team members - Handle escalated customer inquiries and provide timely resolutions - Conduct regular performance evaluations and provide coaching and training as necessary - Collaborate with other departments to address customer issues and improve overall service quality - Stay current on industry trends and best practices to continuously improve call center operations - Utilize technology to streamline processes and enhance customer interactions - Work closely with senior management to develop strategies for achieving call center goals and objectives

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience managing a call center team, preferably in a remote work environment - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Adaptability to changing priorities and evolving business needs - Proficiency in call center software and tools - Ability to work independently and motivate a remote team - Comfortable with a high level of autonomy and decision-making authority

Benefits: - Paid overtime - Employee discounts on company products and services - Relocation allowance for eligible candidates

Working Environment: At Synnex, we empower our employees to take ownership and make impactful decisions. We believe in providing a supportive and collaborative work environment where individuals can thrive and grow professionally.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Synnex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.