Call Center Manager - Work from home

Job Description:

Cigna is currently seeking a Call Center Manager to work remotely from San Antonio, Texas on a part-time basis. This position is ideal for individuals with 8 years of experience in call center management at the mid-to-senior level.

Responsibilities: - Manage a team of remote call center representatives, ensuring that they meet and exceed performance targets - Develop and implement strategies to improve overall team performance, quality of service, and customer satisfaction - Monitor call center metrics and KPIs to identify trends, make recommendations, and drive continuous improvement - Conduct regular performance reviews, provide coaching and feedback to team members, and address any performance issues - Collaborate with other departments to streamline processes, resolve customer issues, and optimize the overall customer experience - Implement best practices for call center operations, including workforce management, training, and technology utilization - Stay up-to-date on industry trends, best practices, and regulations to ensure compliance and competitiveness

Requirements: - 8 years of experience in call center management, preferably in a healthcare or insurance setting - Energetic and resourceful personality traits, with a proven ability to motivate and inspire a remote team - Strong emotional intelligence and teamwork skills to effectively lead and support a diverse team - Excellent communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels - Bachelor's degree in a related field or equivalent work experience - Proficiency in call center software, CRM systems, and Microsoft Office Suite - Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Benefits: - Paid overtime and competitive compensation - Vision insurance for eligible employees - Travel and spending expenses covered for work-related activities

Working Environment: At Cigna, we encourage calculated risk-taking to drive innovation and progress. Our employees are empowered to think creatively, challenge the status quo, and drive positive change within the organization. We value diversity and inclusion, and we are committed to providing equal opportunities for all employees.

If you meet the requirements for this role and are looking to join a dynamic and forward-thinking team, we encourage you to apply by the deadline of July 6, 2024. Join Cigna and make a difference in the lives of our customers every day!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.