Call Center Officer

Abbott Laboratories in Austin, Texas, US is seeking a part-time Call Center Officer to join our team at the Associate Level. As a Call Center Officer, you will be responsible for handling incoming and outgoing customer calls, providing excellent customer service, and resolving customer inquiries or issues in a timely and efficient manner.

Responsibilities: 1. Answering incoming calls from customers and addressing their inquiries or concerns. 2. Making outbound calls to follow up on customer issues or to provide updates on orders. 3. Maintaining accurate records of customer interactions and transactions. 4. Escalating complex customer issues to the appropriate department for resolution. 5. Working collaboratively with team members to meet department goals and targets. 6. Demonstrating creativity and flexibility in problem-solving to provide top-notch customer service. 7. Adhering to company policies and procedures at all times. 8. Utilizing company equipment and technology to efficiently handle customer calls.

Requirements: 1. 4 years of experience in a customer service or call center role. 2. Hardworking and independent individual who can work well under pressure. 3. Strong teamwork skills and the ability to collaborate effectively with colleagues. 4. Creativity in finding solutions to customer issues and providing exceptional service. 5. Excellent communication skills and a customer-focused mindset. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Paid sick leave for part-time employees. 2. Company-provided equipment for remote work. 3. Free food provided during work hours. 4. Opportunities for growth and advancement within the company. 5. Supportive and empowering work environment that encourages employees to take ownership and make impactful decisions.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Abbott Laboratories is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.