Call Center Officer - Work from home

Job Description:

Cognizant Technology Solutions is seeking a passionate and resourceful Call Center Officer to work from home in Austin, Texas. As an Associate Level employee, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, resolving issues, and promoting products and services. This part-time position requires a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Answer incoming calls from customers and respond to inquiries in a professional manner - Make outbound calls to follow up on customer issues or promote products and services - Provide accurate information and assistance to customers to resolve their concerns - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Use provided tools and resources to efficiently handle customer requests and escalate issues as needed - Meet productivity and quality standards set by the company - Collaborate with team members to improve processes and achieve team goals

Requirements: - 3 years of experience in a call center or customer service role - Excellent communication skills and the ability to empathize with customers - Strong cooperation skills to work effectively with team members and other departments - Ability to multitask and prioritize tasks in a fast-paced environment - Must be passionate about providing exceptional customer service and willing to go the extra mile for customers - Resourceful and able to find solutions to complex problems - Must have a quiet home office space with high-speed internet and a reliable computer - Must be a resident of Austin, Texas

Benefits: - Paid sick leave - Relocation allowance (if needed) - Life insurance - Be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

Join Cognizant Technology Solutions and be part of a dynamic team that values customer service excellence and professional growth. Apply now to make a difference in the lives of our customers and contribute to our success as a leading technology company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.