Call Center Representative

Job Description:

Global Partners is seeking a dedicated and adaptable Call Center Representative to join our team in Fort Worth, Texas. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients. This role requires a minimum of 4 years of experience in a similar position.

Responsibilities: - Handle incoming calls from customers and address their inquiries and concerns in a professional and timely manner - Provide accurate information about products, services, and promotions - Process orders, returns, and exchanges efficiently and accurately - Document all customer interactions in the database for future reference - Collaborate with other team members to resolve complex customer issues - Meet or exceed performance goals and targets set by the company - Stay up-to-date on product knowledge and company policies

Requirements: - High school diploma or equivalent - 4+ years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong critical thinking and decision-making abilities - Ability to multitask and handle high call volumes - Proficient in Microsoft Office and CRM software - Ability to work in a fast-paced environment

Personality Traits: - Adaptable: Able to quickly adjust to changes in workflow and customer needs - Dedicated: Committed to providing the best possible customer service experience

Soft Skills: - Critical thinking: Ability to analyze customer inquiries and provide effective solutions - Decision-making: Capable of making informed decisions under pressure

Benefits: - Life insurance - Company transportation - Visa sponsorship

Working Environment: At Global Partners, we strive to create an environment that sparks creativity and motivation. We believe in inspiring greatness in our employees and providing opportunities for professional growth and development.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Global Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.