Job Description:
Centene is seeking a part-time Call Center Representative to join our team in Chicago, Illinois. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting with inquiries and concerns. This is an Associate-level position that requires at least 3 years of experience in a similar role.
Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Make outbound calls to follow up with customers or provide additional information as needed - Assist customers with account maintenance, billing questions, and product information - Document all interactions in the customer database accurately and timely - Meet or exceed performance goals for call volume, quality, and customer satisfaction - Work collaboratively with team members to problem solve and improve processes
Requirements: - High school diploma or equivalent - 3+ years of experience in a call center or customer service role - Driven and resourceful individual who thrives in a fast-paced environment - Excellent planning and presentation skills - Ability to multitask, prioritize tasks, and work efficiently under pressure - Strong communication skills and a positive attitude - Proficient computer skills and experience with CRM software - Must be able to work in a team-oriented environment and adapt to change quickly
Benefits: - Gym membership - Relocation allowance - Profit sharing - Opportunities for professional development and advancement
Working Environment: At Centene, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our company culture is built on collaboration, respect, and a commitment to excellence. Join us and be a part of a team that is dedicated to making a positive impact on the lives of our customers.
Deadline to Apply: July 7, 2024
Equal Opportunity Statement: Centene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
This job has the following work schedule:
This job has the following benefits:
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.