Call Center Representative

Job Description:

MGM Resorts International is seeking a motivated and adaptable individual to join our team as a Call Center Representative in Charlotte, North Carolina. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls from customers and assist with inquiries, requests, and issues. 2. Provide exceptional customer service by promptly resolving customer concerns and complaints. 3. Make outbound calls to follow up on customer inquiries or feedback. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to ensure a seamless customer experience. 6. Meet and exceed performance targets and goals.

Requirements: 1. Strong communication skills and the ability to effectively manage difficult conversations. 2. Excellent problem-solving skills and a proactive approach to customer service. 3. Proficiency in using call center software and Microsoft Office Suite. 4. Ability to prioritize and multitask in a fast-paced environment. 5. Must be driven to succeed and have the ability to adapt to changing circumstances. 6. Previous experience in people management and presentation skills are a plus.

Benefits: 1. Disability insurance to protect you in case of unexpected events. 2. Training and professional development opportunities to help you grow in your career. 3. Paid Time Off (PTO) to ensure a healthy work-life balance.

Working Environment: At MGM Resorts International, we provide opportunities for unlimited personal and professional growth. Joining our team means being part of a dynamic and supportive work environment where your contributions are valued and recognized.

Deadline to Apply: July 9th, 2024

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.