Call Center Representative - Work from home

Job Description:

United States Steel is seeking a motivated and resourceful Call Center Representative to work from home in San Francisco, California. As an Entry Level position, no previous experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Answering incoming calls from customers and providing excellent customer service. 2. Resolving customer inquiries and complaints in a professional and efficient manner. 3. Documenting customer interactions and transactions accurately in the CRM system. 4. Identifying and escalating priority issues to the appropriate department. 5. Providing product information and technical support to customers. 6. Proactively recommending solutions to customer problems and promoting additional services. 7. Meeting or exceeding performance goals set by the company. 8. Participating in ongoing training and professional development opportunities.

Requirements: 1. High school diploma or GED equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong analytical and problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office applications. 6. Must have a quiet, dedicated workspace in their home with reliable internet connection. 7. Comfortable using CRM systems and other call center technologies.

Personality Traits: 1. Resourceful - Able to think on their feet and find creative solutions to customer issues. 2. Motivated - Driven to succeed and exceed customer expectations.

Soft Skills: 1. Analysis - Ability to assess situations and make informed decisions. 2. Communication - Clear and effective verbal and written communication skills.

Benefits: 1. Medical coverage for part-time employees. 2. Training and professional development opportunities to grow within the company. 3. Company transportation assistance for on-site meetings or events.

Working Environment: Our call center team is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and rewarding work environment for all employees.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024.

Equal Opportunity Statement: United States Steel is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.