Call Center Specialist

Job Description:

XPO Logistics is seeking a part-time Call Center Specialist to join our team in Jacksonville, Florida. The ideal candidate for this position will have at least 3 years of experience in a call center environment and possess a resourceful and driven personality. The Call Center Specialist will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer issues in a timely manner.

Responsibilities: - Handle high volume of inbound and outbound calls - Provide outstanding customer service to all callers - Resolve customer issues and complaints efficiently and effectively - Utilize negotiation skills to reach mutually beneficial solutions - Present information clearly and effectively to customers - Work collaboratively with team members to achieve department goals - Continuously learn and adapt to new processes and technologies - Maintain accurate records of customer interactions and transactions - Meet or exceed daily call volume and quality metrics

Requirements: - High school diploma or equivalent - At least 3 years of experience in a call center environment - Strong communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office Suite and CRM software - Resourceful and driven personality - Strong negotiation and presentation skills

Benefits: - Retirement plan - Gym membership - Paid overtime

Working Environment: At XPO Logistics, we value innovation and continuous improvement. Our Call Center Specialists are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We provide a supportive and dynamic work environment where employees can grow and succeed.

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 10, 2024

Are you ready to join a dynamic team and make a difference in the logistics industry? Apply now to become a Call Center Specialist at XPO Logistics!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.