Remote Chat Support Assistant

We are currently seeking a Remote Chat Support Assistant to join our team at Oneok in Phoenix, Arizona. This is a part-time position at the Associate Level, requiring at least 4 years of experience. The ideal candidate will be energetic, resourceful, possess strong problem-solving skills, and have experience in people management.

Responsibilities: 1. Providing chat support to customers and assisting them with any inquiries or issues they may have. 2. Responding to chat inquiries in a timely and professional manner. 3. Escalating complex issues to the appropriate team members for resolution. 4. Documenting all interactions with customers for reference purposes. 5. Analyzing customer feedback and suggesting improvements to enhance the customer experience. 6. Collaborating with other team members to ensure seamless operations. 7. Adhering to company policies and procedures at all times. 8. Meeting or exceeding performance goals set by management.

Requirements: 1. At least 4 years of experience in a customer service or support role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in using chat support software and other relevant tools. 6. Experience with people management is a plus. 7. Energetic and resourceful personality traits.

Benefits: 1. Free accommodation for remote employees. 2. Paid Time Off (PTO) for vacation and sick days. 3. Travel and spending expenses covered by the company.

Working environment: At Oneok, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we believe in creating a positive and supportive work environment for all employees.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Oneok is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.