Chat Support Manager

Job Description:

Gap is seeking a passionate and energetic Chat Support Manager to join our team in New York City. As a part-time Chat Support Manager at Gap, you will be responsible for overseeing the chat support team, ensuring high-quality customer service, and driving key performance metrics.

Responsibilities: - Manage a team of chat support representatives, providing guidance, training, and support to ensure exceptional customer service delivery - Develop and implement strategies to improve efficiency and effectiveness of the chat support team - Monitor chat conversations to ensure accuracy, quality, and compliance with company policies - Analyze chat support performance data and identify trends to make informed business decisions - Collaborate with cross-functional teams to optimize the chat support process and enhance the customer experience - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Represent Gap in a positive and professional manner when interacting with customers and stakeholders

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 6+ years of experience in customer service, with at least 2 years in a supervisory or managerial role - Strong interpersonal and communication skills - Exceptional organizational and time management abilities - Strategic planning and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in Microsoft Office suite and chat support platforms

Personality Traits: - Passionate about customer service and team development - Energetic and enthusiastic about driving results

Soft Skills: - Strategic planning to optimize chat support operations - Effective time management to prioritize tasks and meet deadlines

Benefits: - Paid Time Off (PTO) - Life insurance coverage - Remote work flexibility

Working Environment: At Gap, we support employees in their personal and professional development. Our team is focused on creating a diverse and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We welcome applicants from all backgrounds and encourage individuals with diverse experiences to apply.

Deadline to Apply: July 3, 2024

Join us at Gap and be part of a dynamic team that is dedicated to delivering exceptional customer service and driving business success. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.