Remote Chat Support Manager

Job Description:

Visteon is seeking a Remote Chat Support Manager to join our dynamic team based in Houston, Texas. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role. This is a part-time position, offering the flexibility to work remotely.

Responsibilities: 1. Manage a team of remote chat support representatives, ensuring they deliver excellent customer service and meet performance targets. 2. Develop and implement processes to streamline chat support operations and improve efficiency. 3. Monitor chat interactions to identify trends, issues, and opportunities for improvement. 4. Provide coaching and feedback to team members to help them develop their skills and grow professionally. 5. Collaborate with other departments to address customer concerns and escalations in a timely and effective manner. 6. Generate reports on chat support performance and present findings to senior management. 7. Stay up-to-date on industry trends and best practices in chat support to continuously improve our operations.

Requirements: 1. 8+ years of experience in a customer service or chat support role. 2. Confident and resourceful personality traits. 3. Strong attention to detail and ability to multitask effectively. 4. Excellent teamwork skills and the ability to collaborate with cross-functional teams. 5. Experience managing a remote team is a plus. 6. Proficiency in chat support software and CRM systems. 7. Strong communication and problem-solving skills.

Benefits: 1. Company-provided equipment for remote work. 2. Medical coverage for eligible employees. 3. Paid sick leave for part-time employees. 4. Opportunities for professional development and growth within the company.

Working Environment: At Visteon, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where every team member feels valued and motivated to succeed.

Deadline to Apply: July 9, 2024

Equal Opportunity Statement: Visteon is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.