Chat Support Officer

Job Description:

Nike is seeking a motivated and independent Chat Support Officer to join our team in San Jose, California. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries via chat in a timely and professional manner - Provide accurate information about products, services, and policies - Resolve customer complaints and issues with empathy and understanding - Collaborate with other team members to ensure a seamless customer experience - Identify and report any trends in customer inquiries to improve product or service offerings - Work towards meeting or exceeding customer satisfaction goals - Continuously seek opportunities to innovate and improve processes

Requirements: - Strong communication skills and ability to effectively manage customer relationships - Ability to work independently and with a team - Strong problem-solving skills - People management skills - Innovative mindset - Hardworking and dedicated - High school diploma or equivalent

Benefits: - Joining Bonus - Travel & spending expenses - Retirement plan

Working Environment: At Nike, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive environment where all team members feel valued and respected.

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-05-15

Don't miss out on this exciting opportunity to join the Nike team and make a positive impact on our customers' experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.