Remote Chat Support Officer

Job Description:

CarMax is seeking a Remote Chat Support Officer to join our team in San Jose, California. As a part-time entry-level position, the Remote Chat Support Officer will be responsible for providing excellent customer service and support to our clients through chat communication. This role will require the ability to work remotely, with a focus on delivering quality service to our customers.

Responsibilities: 1. Provide prompt and efficient responses to customer inquiries and concerns via chat communication. 2. Troubleshoot and resolve customer issues effectively and efficiently. 3. Maintain a high level of customer satisfaction and quality service. 4. Document customer interactions and follow up on any unresolved issues. 5. Collaborate with team members to ensure consistent and accurate information is provided to customers. 6. Adhere to company policies and procedures in all customer interactions. 7. Continuously improve customer service skills through ongoing training and development opportunities.

Requirements: 1. 1 year of experience in customer service or support role preferred. 2. Motivated and dedicated individual who is passionate about delivering exceptional customer service. 3. Strong attention to detail and excellent communication skills. 4. Ability to manage multiple chat conversations simultaneously. 5. Comfortable working remotely and independently. 6. Experience with chat support software is a plus. 7. Ability to work flexible hours, including evenings and weekends as needed.

Personality Traits: Motivated, dedicated Soft Skills: Attention to detail, people management

Benefits: 1. Life insurance 2. Remote work flexibility 3. Paid overtime

Working Environment: At CarMax, we support our employees in their personal and professional development. We provide a positive and inclusive work environment where employees can grow and succeed.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: CarMax is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or any other status protected by law. We believe in creating a diverse and inclusive workplace where all employees are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.