Chat Support Representative

Job Description:

Bristol Myers Squibb is seeking a Chat Support Representative to join our team in New York City, NY. This part-time position is perfect for an entry-level candidate with at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service through chat support to assist with inquiries, issues, and feedback - Resolve customer concerns in a timely, professional, and courteous manner - Conduct research to provide accurate information and solutions to customers - Collaborate with other team members to ensure a seamless customer experience - Utilize strategic planning to anticipate and address customer needs proactively - Maintain a high level of product knowledge to effectively assist customers - Document all interactions and follow up as needed to ensure customer satisfaction - Adhere to company policies and procedures to maintain consistency in support services

Requirements: - Resourceful and independent individual who can work efficiently in a fast-paced environment - Strong research skills to gather information and provide accurate solutions - Proficient in strategic planning to anticipate and address customer needs effectively - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Previous experience in customer service or a related field is preferred - Bachelor's degree in a related field is a plus

Benefits: - Dental insurance - Travel opportunities - Remote work flexibility

Working Environment: At Bristol Myers Squibb, we foster transparency and open dialogue for effective communication at all levels. We believe in an inclusive and collaborative work environment where all employees are valued and respected.

Equal Opportunity Statement: Bristol Myers Squibb is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-26

If you meet the requirements and are ready to join a dynamic team in the healthcare industry, apply now to become a Chat Support Representative at Bristol Myers Squibb!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.