Client Relations Officer

Job Description:

Booking.com is looking for a passionate and confident Client Relations Officer to join our team in Houston, Texas. As a part-time Client Relations Officer at Booking.com, you will be responsible for developing and maintaining strong relationships with our clients to ensure their satisfaction and loyalty to our services.

Responsibilities: - Proactively reach out to clients to understand their needs and concerns - Provide timely and effective solutions to client inquiries and issues - Build rapport with clients through regular communication and personalized interactions - Collaborate with internal teams to address client feedback and improve overall customer experience - Monitor client satisfaction metrics and identify opportunities for improvement - Assist with planning and executing client engagement events and activities - Keep abreast of industry trends and competitor offerings to make strategic recommendations

Requirements: - Minimum of 2 years of experience in client relations or a related field - Strong problem-solving skills and ability to think creatively to resolve issues - Excellent project management skills to juggle multiple tasks and priorities effectively - Proven track record of building and maintaining strong client relationships - Ability to work independently and collaboratively in a fast-paced environment - Excellent communication and interpersonal skills - Proficient in Microsoft Office and customer relationship management software

Personality traits: - Passionate about delivering exceptional customer service - Confident in engaging with clients and addressing their needs

Soft skills: - Strong problem-solving abilities - Effective project management skills

Benefits: - Paid sick leave - Profit sharing - Visa sponsorship opportunities

Working environment: At Booking.com, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch service to our clients and creating a positive work environment for all employees.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Booking.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.