Client Relations Specialist - Work from home

Job Description:

Symantec is seeking a highly motivated and experienced Client Relations Specialist to join our team in Jacksonville, Florida. This is a part-time position that offers the flexibility to work from home. As an Associate Level employee, the ideal candidate should have at least 4 years of experience in client relations or a related field.

Responsibilities: - Develop and maintain relationships with clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. - Communicate with clients through various channels, including phone, email, and video conferencing. - Conduct regular check-ins with clients to assess satisfaction and gather feedback on services provided. - Collaborate with internal teams to address client needs and improve overall customer experience. - Analyze client data to identify trends and opportunities for improvement. - Develop and implement strategic plans to enhance client relations and drive business growth. - Provide support to clients during the onboarding process and act as a point of contact for any questions or concerns. - Keep accurate records of client interactions and maintain a database of client information.

Requirements: - Confident and resourceful personality traits. - Strong analytical and strategic planning skills. - Excellent communication and interpersonal abilities. - Proven track record of success in client relations or a similar role. - Proficiency in Microsoft Office and CRM software. - Ability to work independently and manage multiple tasks simultaneously.

Benefits: - Paid overtime for additional hours worked. - Free food provided during work hours. - Travel and spending expenses covered for business-related trips.

Working Environment: At Symantec, we prioritize understanding and empathy in all client interactions. Our team members are encouraged to approach each client with a positive attitude and a willingness to go above and beyond to meet their needs.

Deadline to Apply: Interested candidates should submit their applications by July 6, 2024.

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.