Client Service Manager

Job Description:

We are seeking a dedicated Client Service Manager to join our team at WEC Energy Group in San Jose, California. As a Client Service Manager, you will be responsible for managing a portfolio of clients, ensuring their needs are met and maintaining positive relationships. You will act as the main point of contact for clients, providing timely responses to inquiries and concerns. This role requires a high level of professionalism, excellent communication skills, and the ability to handle multiple tasks simultaneously.

Responsibilities: 1. Build and maintain strong, long-lasting client relationships. 2. Develop a deep understanding of clients' needs and objectives. 3. Communicate with clients to understand their goals and provide solutions. 4. Coordinate with internal teams to ensure client needs are met. 5. Monitor client satisfaction and address any issues promptly. 6. Prepare reports and presentations for clients on a regular basis. 7. Identify opportunities to upsell or cross-sell services to clients. 8. Stay informed about industry trends and best practices. 9. Attend networking events to promote the company's services.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in client service or account management. 3. Strong communication and interpersonal skills. 4. Excellent organizational and time management abilities. 5. Ability to work independently and take initiative. 6. Reliable and trustworthy. 7. Proven leadership skills. 8. Proficient in Microsoft Office suite. 9. Experience working in the energy industry is a plus.

Personality Traits: 1. Independent 2. Reliable

Soft Skills: 1. Planning 2. Leadership

Benefits: - Paid sick leave - Relocation allowance - Remote work flexibility

Working Environment: At WEC Energy Group, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Client Service Manager, you will be part of a team that is dedicated to providing exceptional service to our clients and making a positive impact on the community.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.