Remote Client Service Manager

Job Description:

Laboratory Corp. of America is seeking a part-time Remote Client Service Manager to join our team in Austin, Texas. As an Associate Level position, we require a candidate with a minimum of 5 years of experience in client service management. The ideal candidate will be driven and resilient, with strong attention to detail and excellent communication skills.

Responsibilities: - Manage client relationships remotely, ensuring that client needs are met and exceeded - Handle client inquiries, complaints, and issues in a timely and professional manner - Work closely with the sales team to identify and pursue new business opportunities - Develop and execute strategies to improve client satisfaction and retention rates - Monitor client accounts to ensure accurate billing and timely payments - Provide regular reports and updates to management on client account status - Collaborate with internal teams to ensure seamless service delivery to clients - Stay up-to-date on industry trends and best practices in client service management

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 5 years of experience in client service management - Proven track record of exceeding client expectations and delivering exceptional service - Strong communication and negotiation skills - Excellent organizational and time management abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and remotely with minimal supervision - Availability to work part-time hours as needed

Benefits: - Company-provided equipment for remote work - Dental insurance - Disability insurance

Working Environment: At Laboratory Corp. of America, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service to our clients, and we value individuals who are passionate about client service excellence.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Laboratory Corp. of America is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.