Client Service Manager

Exelon is seeking a dedicated and experienced Client Service Manager to join our team in San Diego, California. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in client services or related fields.

As a Client Service Manager at Exelon, you will be responsible for managing key client relationships, ensuring client satisfaction, and driving retention and growth opportunities. Your primary responsibilities will include:

- Building and maintaining strong relationships with clients, serving as their primary point of contact - Understanding clients' needs and proactively addressing them to ensure their satisfaction - Developing and implementing strategies to retain and grow client accounts - Collaborating with internal teams to ensure seamless delivery of services and solutions to clients - Monitoring client performance metrics and providing regular updates to stakeholders - Resolving client issues and escalations in a timely and satisfactory manner - Conducting regular client meetings and reviews to assess satisfaction and identify opportunities for improvement

To succeed in this role, you must possess the following personality traits and soft skills:

- Adaptability: Ability to quickly adjust to changing priorities and client demands - Resourcefulness: Finding creative and effective solutions to meet client needs - Persuasion: Ability to effectively communicate, influence, and negotiate with clients - People Management: Skill in building strong relationships and managing client expectations

In return for your hard work and dedication, Exelon offers a range of benefits, including company transportation, travel opportunities, and relocation allowance. You will work in a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success.

If you are ready to take on this exciting opportunity, please submit your application by the deadline of July 14, 2024. We are an equal opportunity employer and welcome applications from all qualified individuals.

Join Exelon and make a difference in the lives of our clients while growing your career in client services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.