Client Service Representative - Work from home

Job Description:

Cisco is looking for a Client Service Representative to work from home in Houston, Texas. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field. As a Client Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: - Communicate with clients via phone, email, and chat to provide information and support - Resolve client issues and complaints in a professional and efficient manner - Identify opportunities to upsell or cross-sell products and services to clients - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and improve service offerings - Stay informed about company products, services, and policies to provide accurate information to clients - Meet or exceed performance goals and targets set by the company

Requirements: - Resourceful and adaptable personality traits - Strong communication skills, both verbal and written - Excellent problem-solving abilities - Strategic planning and organization skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Free accommodation for remote work - Medical coverage - Visa sponsorship

Working Environment: - Uphold the highest standards of ethical conduct and integrity - Maintain confidentiality of client information - Follow company policies and procedures at all times

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Cisco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.