Client Support Associate

Peabody Energy, a leading global energy company headquartered in St. Louis, Missouri, is seeking a part-time Client Support Associate to join our team in Denver, Colorado. This position is at the Associate Level and requires a minimum of 3 years of experience in a client support or customer service role.

As a Client Support Associate at Peabody Energy, you will be responsible for providing exceptional support to our clients through various communication channels. This includes answering inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will also be responsible for maintaining accurate client records and collaborating with other team members to improve overall client experience.

Key responsibilities: - Provide timely and accurate support to clients via phone, email, and chat - Identify and resolve client issues in a professional and efficient manner - Maintain detailed and up-to-date client records - Collaborate with other departments to address client needs - Stay up-to-date on company products and services to better assist clients - Assist with customer onboarding and training programs

Requirements: - Confident and reliable with excellent communication skills - Strong decision-making abilities and leadership qualities - Minimum of 3 years of experience in a client support or customer service role - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Medical coverage - Training and professional development opportunities - Free accommodation for out-of-town employees

At Peabody Energy, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We are committed to providing a supportive and inclusive working environment where all employees can thrive.

Deadline to apply: July 3, 2024

Equal opportunity statement: Peabody Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.