Client Support Manager

Job Description:

We are seeking a talented and experienced Client Support Manager to join our team at SpaceX in New York City, New York. As a Client Support Manager, you will be responsible for managing and developing client relationships, ensuring customer satisfaction, and driving business growth. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in client support or a related field.

Responsibilities:

- Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner - Build and maintain strong relationships with clients to understand their needs and preferences - Collaborate with internal teams to ensure prompt and accurate delivery of products or services to clients - Develop and implement strategies to enhance client retention and acquisition - Monitor client satisfaction and identify opportunities for improvement - Provide regular reports and updates to management on client feedback, sales trends, and performance metrics - Manage and resolve any client issues or disputes in a positive and effective manner - Stay current with industry trends and best practices in client support to provide innovative solutions

Requirements:

- Bachelor's degree in business, marketing, communications, or a related field - Proven track record of 8+ years of experience in client support or a similar role - Strong communication and interpersonal skills - Resourceful and adaptable to changing client needs and market demands - Creative problem-solving abilities and a cooperative attitude - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office applications - Ability to multitask and prioritize tasks effectively

Benefits:

- Life insurance coverage - Travel and spending expenses reimbursement - Training and professional development opportunities

Working Environment:

At SpaceX, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration, and encourage our employees to think outside the box and drive positive change in the industry.

Deadline to Apply:

The deadline to apply for the Client Support Manager position at SpaceX in New York City, New York is June 29, 2024.

Equal Opportunity Statement:

SpaceX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.