Client Support Manager

Job Description: DraftKings, a leading sports entertainment and gaming company, is seeking a part-time Client Support Manager to join our team in Seattle, Washington. As a mid-to-senior level professional with at least 7 years of experience, the Client Support Manager will be responsible for providing top-notch support to our valued clients.

Responsibilities: - Manage client inquiries and issues, ensuring timely and effective resolution - Build and maintain strong client relationships through proactive communication and problem-solving - Collaborate with internal teams to address client needs and improve overall client experience - Develop and implement client support strategies to enhance customer satisfaction and retention - Monitor client feedback and provide insights to drive continuous improvement - Analyze client data and trends to identify opportunities for upselling and cross-selling - Train and mentor junior client support staff to ensure high-quality service delivery

Requirements: - Bachelor's degree in a relevant field - 7+ years of experience in client support or a related field - Excellent communication and interpersonal skills - Dedication to providing exceptional client service - Ability to work independently and thrive in a fast-paced environment - Strong problem-solving and planning skills - Proficiency in CRM software and Microsoft Office suite

Personality Traits: - Dedicated - Independent

Soft Skills: - Problem-solving - Planning

Benefits: - Retirement plan - Parental leave - Gym membership

Working Environment: At DraftKings, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to fostering a supportive and collaborative work environment where all employees can thrive.

Equal Opportunity Statement: DraftKings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability. We encourage individuals from all backgrounds to apply.

Deadline to apply: 2024-07-07

Join us at DraftKings and be part of a dynamic team that is shaping the future of sports entertainment and gaming!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.